POLICIES
Last updated: September 2026
We want ordering from Make & Bake by Qwizzy to be as straightforward as possible. These policies explain how our orders, pick-up, delivery, cancellations, custom cakes and refunds work.
If you have a question about an order or something isn't quite right, please get in touch with us. We'll review the circumstances and work with you to find an appropriate resolution.
DELIVERY & PICK-UP
Pick-Up
Orders can be collected from our kitchen in East Auckland by arrangement.
Pick-up windows vary depending on the order, preparation schedule and requested date. Your collection time will be agreed with you when your order is confirmed.
For privacy and security, our full pick-up address will be provided once your order and collection arrangements have been confirmed.
Auckland Delivery
Auckland delivery is available based on availability.
Our delivery fee is $1 per kilometre, calculated from our kitchen in East Auckland to your delivery address.
The applicable delivery fee and delivery availability will be confirmed when your order is placed.
Availability may depend on:
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The product being ordered
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Order size
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Requested date
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Delivery location
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Our availability on the day
Receiving Your Delivery
Please provide an accurate delivery address, contact number and any relevant delivery instructions when placing your order.
We recommend having someone available to receive your order, particularly for fresh or chilled desserts.
If nobody is available when we arrive, we will assess the situation case-by-case, taking into account the product, its storage requirements and the circumstances of the delivery.
Additional arrangements or charges may apply where a further delivery attempt is required.
After Delivery or Pick-Up
Many of our desserts are fresh or chilled and require appropriate storage.
Please follow the storage and handling instructions provided with your order.
Once your order has been collected or successfully delivered, responsibility for the appropriate storage, handling and care of the product transfers to the customer.
This does not affect any rights you may have under New Zealand consumer law.
CHANGES & CANCELLATIONS
Standard Dessert Orders
If you need to change or cancel a standard dessert order, please contact us as soon as possible and before preparation begins.
Once preparation has commenced, we may not be able to accommodate changes or cancellations due to the fresh and made-to-order nature of our desserts.
Any request will be considered based on the circumstances and stage of preparation.
This does not affect any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable law.
Custom Cake Orders
Custom cakes require advance preparation and are made specifically for your celebration.
Deposit
A $50 non-refundable deposit is required to secure your custom cake booking.
No deposit, no reservation.
Your booking is not considered confirmed until the deposit has been received.
Final Payment
The remaining balance is due one day before your scheduled pick-up or delivery.
Confirming Your Details
Before confirming your booking, please ensure that all agreed order details are correct, including:
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Flavour
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Cake size
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Design
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Colours
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Wording
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Collection or delivery details
Your cake will be made according to the specifications agreed at the time of booking.
Changes to Your Cake
Changes must be requested as soon as possible.
Once preparation has commenced, changes may not be possible.
No changes can be accepted within 24 hours of your scheduled collection or delivery.
Inspiration Images
Inspiration photos are used as a guide only.
As every cake is handcrafted, slight variations in design, colour, decoration and presentation may occur.
RETURNS & REFUNDS
We want you to be happy with your Make & Bake order.
Because our desserts are freshly prepared food, returns aren't generally practical. However, if something isn't right with your order, please contact us so we can review the situation.
If There Is a Problem With Your Order
If your order is incorrect, damaged, defective, unsafe or otherwise does not meet the guarantees required under New Zealand consumer law, please contact us as soon as possible.
Depending on the circumstances, an appropriate remedy may include a replacement, refund or another suitable resolution.
What to Provide
When contacting us about an issue with your order, please provide:
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Your name
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Order details
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A description of the issue
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Photos of the product or packaging where relevant
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Any other information that may help us understand what happened
Fresh & Perishable Products
Many of our desserts are fresh or chilled products and require appropriate storage and handling.
Once an order has been collected or delivered, customers are responsible for following the storage and handling instructions provided with the product.
This does not affect any rights you may have under New Zealand consumer law.
Change of Mind
Because our desserts are freshly prepared, we may not be able to accept cancellations or provide a refund simply because a customer has changed their mind, particularly once preparation has commenced.
This does not limit any rights that apply under New Zealand consumer law.
Refunds
Where a refund is appropriate or required, it will generally be made using the original payment method where practical.
The time taken for a refund to appear in your account may depend on your payment provider or bank.
Consumer Rights
Nothing in these policies limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable laws.
FOOD, ALLERGENS & STORAGE
Allergens
Our kitchen handles a range of ingredients, including common food allergens.
If you have a food allergy, intolerance or dietary requirement, please contact us before placing your order.
We can provide available ingredient and allergen information to help you make an informed choice.
Because our kitchen handles multiple ingredients, we cannot guarantee an allergen-free environment or that products are completely free from traces of allergens, unless specifically stated.
Storage
Many of our desserts require refrigeration.
Please follow the storage instructions provided with your order and consume products within the recommended timeframe.
For chilled desserts, we recommend refrigerating them promptly after collection or delivery.
Handmade Products
Our desserts are handmade, so minor variations in appearance, colour, decoration and presentation may occur.
For custom cakes, the finished design may vary slightly from inspiration images due to the handmade nature of the product.
MARKETS & STOCKISTS
Make & Bake regularly pops up at markets, festivals and events around Auckland.
Our market menus vary depending on the event, and not all products are available at every market.
We also supply selected stockists, where dessert selections and availability may vary.
For current market dates, menus and announcements, please follow us on social media.
If you're visiting a stockist specifically for a Make & Bake product, we recommend checking availability with the stockist before making a special trip.