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Privacy Policy

Last updated: September 2026

At Make & Bake by Qwizzy, we respect your privacy and take care with the personal information you share with us.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and your rights regarding your personal information.

1. Who We Are

Make & Bake by Qwizzy is an Auckland-based dessert business.

For privacy-related questions or requests, please contact us through our website or the contact details provided on our Contact page.

2. Information We Collect

Depending on how you interact with Make & Bake, we may collect:

  • Your name

  • Email address

  • Phone number

  • Delivery address

  • Pick-up information

  • Order details and purchase history

  • Information you provide through contact or enquiry forms

  • Information you provide when communicating with us about an order

  • Website usage information, including information collected through cookies and analytics tools

We only collect information that is reasonably necessary for the purpose for which it is being collected.

3. Why We Collect Your Information

We may collect and use your personal information to:

  • Process and fulfil your orders

  • Arrange pick-up or delivery

  • Contact you about your order

  • Respond to enquiries

  • Provide customer support

  • Process or facilitate payments

  • Maintain our business and customer records

  • Improve our website, products and customer experience

  • Send marketing communications where you have chosen to receive them

  • Meet our legal and regulatory obligations

If you choose not to provide information that is necessary to fulfil an order or respond to an enquiry, we may not be able to provide the relevant service.

4. How We Collect Information

We generally collect personal information directly from you when you:

  • Place an order

  • Submit an enquiry

  • Contact us

  • Subscribe to our communications

  • Interact with our website

Where information is collected through a third-party service used by our website, that information may be subject to that provider's own privacy practices as well as this Privacy Policy.

5. Who We May Share Your Information With

We may share relevant personal information with service providers where this is reasonably necessary to operate our business.

These may include providers involved in:

  • Website hosting and website functionality

  • Online ordering and payment processing

  • Delivery services

  • Email and communication services

  • Website analytics

  • Marketing services

We only share information where it is reasonably necessary for the relevant purpose, where you have authorised us to do so, or where we are required or permitted to do so by law.

6. Payments

Payments may be processed through third-party payment providers.

Your payment information may be handled directly by the relevant payment provider according to its own privacy and security practices.

We do not need to store your full payment card details in order to process your order.

7. Cookies & Website Analytics

Our website may use cookies and similar technologies to:

  • Help the website function correctly

  • Remember certain preferences

  • Understand how visitors use our website

  • Improve website performance and customer experience

  • Measure website traffic and marketing effectiveness

Some third-party services used on our website may also use cookies or similar technologies.

8. Keeping Your Information Safe

We take reasonable steps to protect the personal information we hold from loss, unauthorised access, use, modification or disclosure.

However, no online system or method of transmitting information can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or where we are required to retain it for legal, accounting or other legitimate business purposes.

We do not keep personal information indefinitely when there is no longer a lawful or legitimate reason to retain it.

10. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have rights relating to personal information we hold about you.

You can request:

  • Access to personal information we hold about you

  • Correction of information that is inaccurate, incomplete or misleading

You can make a privacy request by contacting us through our website or using the contact details provided on our Contact page.

We will respond to requests in accordance with the Privacy Act.

11. Marketing Communications

If you choose to receive marketing communications from us, you can unsubscribe at any time using the unsubscribe option provided in the relevant communication or by contacting us.

We will not use your personal information for unrelated marketing purposes without an appropriate basis to do so.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on this page.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact Make & Bake by Qwizzy through our Contact page.

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